From organising your documents to liaising with local authorities, we are here to help.

A disabled mother we assisted received a request from the council asking her to repay £25,000 following an investigation from the Income Benefits department for failing to declare a change in circumstances. Having failed in all the attempts she made to explain her situation, she came to us for assistance. Our practitioner looked at all the paper work and discovered that the council had notification of the individual’s change in circumstances and it was an error of their part.

This situation really put us under stress following my transplant. ACF spent some time on this problem and it resulted in us notifying the council that the error was in fact theirs. No other organisation took the time and just told me there was nothing they could do. I wish to thank ACF with all my heartAisha K